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Strategic Agility through Service Innovation

Eventbrite - Service Innovation - insights from research in Luxembourg and Australia

Monday, 26th May 2014

Public Research Centre Henri Tudor | 29, avenue John F. Kennedy | Luxembourg–Kirchberg

To remain globally competitive, organizations must have strategic agility – the capacity to sense the strategic changes and to adapt and transform the business continuously. This calls for new business models and innovative new services to better meet both current and latent customers needs. It also requires effective and agile alignment between the services offered, the supporting business processes as well as the underlying information systems and IT.

The 11th Insights event: "Strategic Agility through Service Innovation" will take place on May 26th, 2014 from 5.00 pm to 7.00 pm at the Public Research Centre Henri Tudor. In this EE-Insights event, we will discuss the challenges of strategic agility, review experiences in organizational transformation through value and service innovation, and provide latest research insights into these topics. You will hear about the upcoming research program on service innovation wherein an actionable service innovation framework will be co-created and applied by the participating case organizations. You will also be given a chance to apply for this program!

The series of Insights events aim to bring together practitioners and researchers to share insights, transfer knowledge, and identify open research issues/challenges in service innovation and enterprise transformations in general. The Insights event invites people from practice, like the Executive, the CIO, and any Organization Manager using IT to support his business, and people from academia, novice and experienced researchers alike. Current problems in aligning Business and IT related with organizational communication and organizational dynamics, and future challenges that involve the widespread diffusion of information technology (including social media) and globalization are presented and described. Situated methods and integrative service design frameworks for innovation are proposed to deal with current and emerging market needs. Researchers' insights are based on the collection of empirical data, in-depth analysis, and amassed experiences as practitioner. 

This Insights event is free of charge, sponsored by the National Research Fund (FNR) through ASINE PEARL Programme, and will be followed by a Cocktail Reception.

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17:00 – 17:15 Welcome and Registration
17:15 – 17:45
Anne-Laure Mention

New Service Development in Banking Sector
Dr. Anne-Laure Mention, Head of Unit, Innovation Economics and Service Valuation, Public Research Centre Henri Tudor, Luxembourg

Exploring the sequence and degree of openness of new service development (NSD) process in banking sector is a topical and relevant issue for the Luxembourgish economy. It has been the subject of a dedicated research, based  on  a survey of banks, members of ABBL. The following four main patterns of NSD process in banking sector have  been  revealed: problem-driven, proactivity-driven, market-driven, and strategy-driven.

Findings also revealed that there is a relatively higher propensity to cooperate with external partners during the stage  of service concept development, while the stage of introduction to market is usually run in a more closed manner.

Research outcomes on the patterns of NSD process and the extent to which its various stages are open to external inputs are novel for the research domain and contribute to the existing stock of knowledge on the NSD in financial services and provide insights for managers of the banking sector.

Dr. Anne-Laure Mention is leading a research unit focusing on innovation economics and management within the Public Research Centre Henri Tudor, Luxembourg. She is actively involved in research projects, mainly focusing on innovation and performance measurement and management in the financial and business to business services industries.
17:45 – 18:15

Coherent Service Innovation Framework
Janne J. Korhonen, Researcher, Public Research Centre Henri Tudor, Luxembourg

This presentation provides an overview of Coherent Service Innovation Framework, a design artifact being developed in an ongoing research. This framework integrates architectural coordination practices to enable strategic agility and helps business leaders develop new enterprise transformation capabilities. The initial framework outlines a structural scheme, a service innovation maturity model, and a related development methodology.

Janne J. Korhonen is a PhD Candidate in PRC Henri Tudor's Enterprise Engineering team. In his dissertation work, Korhonen focuses on the role of CIOs in enterprise transformations.
18:15 – 18:45
Laurent Marochini
Creative and Collaborative Workspace to Foster Innovation
Laurent Marochini
, Head of Process and Continuous Improvement, Société Générale Securities Services

In an increasingly regulated, competitive and fast-moving environment, banks have no choice but to innovate to ensure their survival.  When moving offices, Société Générale Securities Services (SGSS) has integrated all these elements to create an environment that encourages innovation and collaboration. Dedicated workspaces (creativity and collaborative room…) have been quickly designed in co-creation with employees. The innovations in the workspace were to promote well being and productivity. They have also established an environment conducive to innovation and continuous improvement.

Laurent Marochini is actively involved in quality and innovation events.
18:45 – 19:00 Open Discussion
19:00 – 20:00 Cocktail Reception

Practical Information

 Session:  26th May 2014 from 17:00 to 19:00
 Location:  CRP Henri Tudor – 29, avenue John F. Kennedy – L-1855 Luxembourg
 Duration:  2 hours
 Registration fee:  Free of charge, yet registration required